Return Policy

Here at Inergetics, our customer’s satisfaction is 100% guaranteed. We want our customers to be pleased with each and every order. In the event that you would like to return an unopened item to Inergetics, you may do so within 30 days of receiving your item. Please note that all returned items must include an original invoice and a Return Authorization Code (RAC) to be processed by our returns department.

Return Authorization Codes can be obtained by emailing info@surgexsports.com. Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. Inergetics cannot accept returns of opened items. For all returns, you must carefully package the product and return to Inergetics via a service with delivery confirmation or tracking. Inergetics reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please note that Inergetics will NOT cover shipping charges associated with the return of any item. If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact info@surgexsports.com for assistance. We will reimburse shipping costs if the return is a result of our error.

If you are returning 8 or more of the same item, there is a restocking fee of 15% and will be deducted off the total refund due to you. We cannot accept a return of 20 or more of one item. These orders are considered non-refundable. We apologize for any inconvenience, but we cannot make any exceptions regarding this policy. In the event a package is returned to our warehouse as undeliverable, we will issue a full refund. We are unable to reship orders that are marked as undeliverable. You can place a new order on our website or by phone at any time. In addition, if you contact us after your order has been placed regarding an incomplete or incorrect shipping address, we will make every reasonable effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.

Yours in good health,

Inergetics Customer Service Team
1-866-604-9577
info@surgexsports.com